What is your cancellation policy?
Most experiences can be cancelled free of charge up to 24 hours before the start time, giving you the flexibility to plan with confidence. Cancellation policies vary by experience — please check the individual tour page for full details before booking.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, processed securely through our booking system. Bank transfer is also available upon request. Payment is collected at the time of booking confirmation.
How far in advance should I book?
Some experiences can be booked as little as one hour before the start time, so feel free to reach out even on the day. That said, popular tours and peak season dates fill up quickly — we recommend booking at least one month in advance to secure your first-choice date and time.
Are tours private or group?
It depends on the experience — we offer both private and small-group tours. You can check the format on each individual tour page before booking.
Can you design a custom experience for our group?
Yes. Tell us what matters to you — slowmornings, craft sake, obscure neighborhood photography, multi-generational family travel — and we’ll shape the day around that with a guide who fits. Most of our best experiences started as a conversation.